Maybe it's possible that Truefitt & Hill shaving creams, soap, and fragrances are highly technical and a savvy shopper wants to know all kinds of intricate details about the stuff that's inside the containers, and I confess I don't. I might like to hold them, read the package, and smell 'em, but beyond that, for the life of me, I can't think of any hypothetical questions I'd ask the sales person, other than, "can you order me a pot of lavender?" Or, do you have any more of this soap in the bowl, in the back?
More puzzling to me is the supposition by someone that I will be far better informed about these products if I go home and click on something and buy it that way. Huh? Didn't I already spend the past several years learning about these products via the internet?
Edit: I'm just wondering what is the definition of poor shaving product related customer service here? By making this post, I apologize in advance if I'm being offensive, that's certainly not my intent. I'm obviously missing the point, and thus this post.
