Shavemac Customs Charges
Shavemac Customs Charges
As previously posted I received my Shavemac XXL Horn Handle brush a week or so ago only after having to fill out a customs declaration form and faxing that form to FedEx. In today's mail I received an envelope from FedEx containing an invoice and 4 pages of supporting documents. I am being billed for the following:
Customs Duty $4.60
Advancement Fees 5.00
Live Entry processing Fee 20.00
Total $29.60
My S&H costs are now $41.60.
Has anyone else had the same experience?
Could someone please provide an active link to Shavemac as I have tried on two seperate occasions recently to E-Mail them and have received no reply. My E-Mails were in regards to something completely seperate from this issue.
John
Customs Duty $4.60
Advancement Fees 5.00
Live Entry processing Fee 20.00
Total $29.60
My S&H costs are now $41.60.
Has anyone else had the same experience?
Could someone please provide an active link to Shavemac as I have tried on two seperate occasions recently to E-Mail them and have received no reply. My E-Mails were in regards to something completely seperate from this issue.
John
John V
"What one relishes, nourishes"
Benjamin Franklin
"What one relishes, nourishes"
Benjamin Franklin
As an update I just got off the phone with FedEx and they basicaly said TS. It is just the luck of the draw as shipments are tested at random by customs and it was just bad luck on my part. I have never had this problem with any of the many shipments I have gotten from G.B.
John
John
John V
"What one relishes, nourishes"
Benjamin Franklin
"What one relishes, nourishes"
Benjamin Franklin
Dude, that sucks.jvan wrote:As an update I just got off the phone with FedEx and they basicaly said TS. It is just the luck of the draw as shipments are tested at random by customs and it was just bad luck on my part. I have never had this problem with any of the many shipments I have gotten from G.B.
John
I had to fill out the form, but have yet to receive any additional bill. I did ask the FedEx rep when all of this started about additional charges, and he said there would be none. I would think that your arguement with be with the "live" charge. Since your brush was not alive when you received it, maybe you could bill them for "killing" your brush???
Randy
Randy
"I won't be wronged. I won't be insulted. I won't be laid a-hand on. I don't do these things to other people, and I require the same from them." J. B. Books
I never intended this a reflection on Shavemac, I'm pissed at FedEx and the customs department. The only thing different that Shavemac might do in the future is list the contents as "shaving supplies" versus badger hair brush or whatever. that is the labeling used on every purchase I've made from G.B.
I certainly don't like my brush any less because of this and having used it I still think it's a bargain. It's just that a price of $152.00 with free S&H sounds a bit better to me today than the breakdown I'm dealing with.
John
I certainly don't like my brush any less because of this and having used it I still think it's a bargain. It's just that a price of $152.00 with free S&H sounds a bit better to me today than the breakdown I'm dealing with.
John
John V
"What one relishes, nourishes"
Benjamin Franklin
"What one relishes, nourishes"
Benjamin Franklin
I always suspected this was the reason Fedex wanted SSN so that if you didn't pay these extra fees, they could always &*^% up your credit. Very sad, really.....
John, items worth less than $200 are not subject to custom duty. If Fedex advanced this it's their fault for not knowing the law. I would write a letter directly to the regional director of Fedex and complain, if I were you.
John, items worth less than $200 are not subject to custom duty. If Fedex advanced this it's their fault for not knowing the law. I would write a letter directly to the regional director of Fedex and complain, if I were you.
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- Posts: 873
- Joined: Wed Mar 30, 2005 10:27 pm
It's not random. It's the fact that the manifest says "badger". I went through the same thing. However, I have not received an additional bill as of yet.
Randy
Randy
"I won't be wronged. I won't be insulted. I won't be laid a-hand on. I don't do these things to other people, and I require the same from them." J. B. Books
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- Duke of Silvertip!
- Posts: 27393
- Joined: Sun Feb 27, 2005 1:02 pm
Evening, I noticed that no one responded to John's question regarding a working e-mail address for Shavemac. I've had no dealings with them, so I can be of no help, but has anyone gotten through to them in the last few days? It would seem that Shavemac could save all their US customers a lot of grief by simply changing the way they label the goods for the manifest, and/or using the postal service rather then FedEx. I'd certainly rather wait a few more days for delivery then take the chance of going through the nightmare that's being described here. Regards, Gordon
Gordon,
Bernd and I exchanged emails with this address: info@shavemac.de
I put Attn: Bernd in the subject line, and always got prompt responses (figuring in the difference in time). What makes this frustrating is that we know fellow forum members have ordered and received their products without these issues. Apparently the problem lies in Memphis. I do know that if I get a bill (which I was told would not happen), I am going to ask for proof that there was a live badger in the package (Live Entry processing Fee 20.00). Time will tell.
Randy
Bernd and I exchanged emails with this address: info@shavemac.de
I put Attn: Bernd in the subject line, and always got prompt responses (figuring in the difference in time). What makes this frustrating is that we know fellow forum members have ordered and received their products without these issues. Apparently the problem lies in Memphis. I do know that if I get a bill (which I was told would not happen), I am going to ask for proof that there was a live badger in the package (Live Entry processing Fee 20.00). Time will tell.
Randy
"I won't be wronged. I won't be insulted. I won't be laid a-hand on. I don't do these things to other people, and I require the same from them." J. B. Books
- english_barber
- Robert from the Gentleman's Shop
- Posts: 648
- Joined: Fri Jul 09, 2004 11:49 am
- Location: Hungerford, England
Hello,
I once sent a shaving brush to the United States and put " Handmade English shaving brush containing Chinese Badger hair" on the customs label. I could not get it through customs. "Handmade English shaving brush" however worked on the second attempt with no duty or questions.
Although you should always have to be honest and state that it is a "customer mail order sale", it is not always appropriate to elaborate on the contents! Regular air mail has none of these problems and enters via NY.
Regards, Robert
I once sent a shaving brush to the United States and put " Handmade English shaving brush containing Chinese Badger hair" on the customs label. I could not get it through customs. "Handmade English shaving brush" however worked on the second attempt with no duty or questions.
Although you should always have to be honest and state that it is a "customer mail order sale", it is not always appropriate to elaborate on the contents! Regular air mail has none of these problems and enters via NY.
Regards, Robert
Charlotte & Robert Johnston
www.gentlemans-shop.com
www.gentlemans-shop.com
- Blue As A Jewel
- Posts: 3834
- Joined: Thu Apr 21, 2005 8:14 am
- Location: Winnipeg, MB, Canada
It is quite difficult to get a timely reply from Shavemac - I did eventually get a rushed reply - next time I might try the subject line suggestion.I noticed that no one responded to John's question regarding a working e-mail address for Shavemac
He is probably very busy working on the SMF brush
This would be be the best solution and save all their international customers the FedEx/UPS gouge - ouch!Shavemac could save all their US customers a lot of grief by simply changing the way they label the goods for the manifest, and/or using the postal service rather then FedEx.
- Ravi -
You can mistrust me less than you can mistrust him. Trust me.
You can mistrust me less than you can mistrust him. Trust me.
Just wanted to let you know what a class act Shavemac is, Bernd has offered to ship one of their top of the line brush stands to me in consideration of my customs problems.
I have checked into this further and found that the $200.00 threshold is for items I would personally bring into the country not what I have shipped into the country. I've spoken with four different individuals regarding this matter and it does appear that it is all about the luck of the draw. Packages are picked purely at random; I still think that maybe a more mundane and generic product description might help in getting an item through customs.
John
I have checked into this further and found that the $200.00 threshold is for items I would personally bring into the country not what I have shipped into the country. I've spoken with four different individuals regarding this matter and it does appear that it is all about the luck of the draw. Packages are picked purely at random; I still think that maybe a more mundane and generic product description might help in getting an item through customs.
John
John V
"What one relishes, nourishes"
Benjamin Franklin
"What one relishes, nourishes"
Benjamin Franklin