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Can You Believe I Passed This Up?

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Can You Believe I Passed This Up?

Postby jww » Thu May 19, 2011 4:19 pm

In returning my rental car in Toronto this past week, I walked again right by the Truefitt and Hill shop yesterday afternoon, and indeed it was open.

I walked in -- and was pounced upon by three associates. They had T&H Luxury Soap in large and small cakes, as well as the matching chrome or wooden bowls - not to mention all the selections of scents, etc. So -- - I walked out without making a purchase.

Being quite proud of my restraint, I reported to my wife how I had resisted spending more $$ on shaving gear when she met me at the airport. She quickly retorted that she had just sent in an order to LL Bean that morning for some footwear -- couldda, shouldda --- and won't resist next time. :wink:
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Postby Nitrox » Thu May 19, 2011 5:56 pm

The T&H store at the Scotia Tower is very expensive and I've walked out a few times without getting anything. I did buy some bath soaps one time but I found out later it's cheaper to get them shipped to the house from overseas. :lol:
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Postby Craig_From_Cincy » Thu May 19, 2011 6:00 pm

You can rarely ever win this type of battle with SWMBO.
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Postby gsgo » Thu May 19, 2011 7:01 pm

Next time at least ask for a sample.

Shoulda, coulda, woulda!
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Postby Blue As A Jewel » Thu May 19, 2011 7:31 pm

Never shoulda, woulda, coulda... Just do. :lol:
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Postby Squire » Thu May 19, 2011 7:47 pm

Life lessons Wendell, better to ask forgiveness than permission.
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Postby Rufus » Thu May 19, 2011 7:52 pm

I'm quite disappointed with the two T&H shops in Hog Town: over-priced products and under-informed clerks.
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Postby brothers » Thu May 19, 2011 8:06 pm

I've seen the two sizes of soaps on the T&H site, but can't seem to find out what the sizes are. The large refill costs 2X the small one. Must be a very large difference in size. Does anyone here know? Also, while I'm at it, I'm very curious about the UC cream. I know it's a mild lavender fragrance, but it seems to be a best seller according to the website, and even comes in a 1 liter counter-top dispenser bottle. Anybody have anything to tell me about the performance?
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Postby Craig_From_Cincy » Thu May 19, 2011 8:51 pm

brothers wrote:I've seen the two sizes of soaps on the T&H site, but can't seem to find out what the sizes are. The large refill costs 2X the small one. Must be a very large difference in size. Does anyone here know? Also, while I'm at it, I'm very curious about the UC cream. I know it's a mild lavender fragrance, but it seems to be a best seller according to the website, and even comes in a 1 liter counter-top dispenser bottle. Anybody have anything to tell me about the performance?


Gary, The smaller size is quite small, it's meant to fit into a traditional shaving scuttle, which are too small to hold regular sized shave soaps. I bought one at the T&H shop in Chicago a few weeks ago (I'm going to use it as a travel soap). I'll take a picture of it and post it later tonight when I go upstairs to turn in.
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Postby bernards66 » Thu May 19, 2011 9:01 pm

Better do some more work on your co-dependency issues, Wendell, so that you'll be ready to act properly next time you pass that shop ( chuckle ).
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Postby Craig_From_Cincy » Thu May 19, 2011 11:53 pm

brothers wrote:I've seen the two sizes of soaps on the T&H site, but can't seem to find out what the sizes are. The large refill costs 2X the small one. Must be a very large difference in size. Does anyone here know? Also, while I'm at it, I'm very curious about the UC cream. I know it's a mild lavender fragrance, but it seems to be a best seller according to the website, and even comes in a 1 liter counter-top dispenser bottle. Anybody have anything to tell me about the performance?


Gary, here are a couple of photos of the small T&H Shave Soap, as compared to a newish standard sized Penhaligon's Blenheim Bouquet, which has been used about 10 times now:

Image

Image

Not only is the diameter of the T&H smaller than a standard puck of shave soap, but it's substantially thinner and lighter weight as well, which is hard to show in the photograph. Now if I can find some type of plastic or rubber container that's the right diameter & thinness to fit the puck, I will have the perfect travel soap.
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Postby IAmTheJody » Fri May 20, 2011 4:20 am

It's funny how the other halves get on us for spending so much on shaving while they own a mall or 2 full of cosmetics and shoes... :D
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Postby brothers » Fri May 20, 2011 4:53 am

Craig, thanks for the pics. I think when I buy, I'll go for the larger puck. I found a couple of sources that have good prices on it, charging only two or three dollars more than the T&H website is charging for the little "bitty" travel puck. One even pays the shipping, so that looks like what I'll do. The T&H bowl is very nice!
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Postby jww » Fri May 20, 2011 7:31 am

I have to be fair -- as I don't begrudge my wife any of her purchases -- had I made a purchase of my own, there would have been no backlash whatsoever -- I just thought that I really didn't need to spend the cash -- and to be honest the associate was so thick/uneducated, that I simply couldn't justify giving her the commission. Next time, perhaps.
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Postby IAmTheJody » Fri May 20, 2011 9:45 am

jww wrote:and to be honest the associate was so thick/uneducated, that I simply couldn't justify giving her the commission. Next time, perhaps.


:lol: :lol:
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Postby Blue As A Jewel » Fri May 20, 2011 10:13 am

jww wrote:I have to be fair -- as I don't begrudge my wife any of her purchases -- had I made a purchase of my own, there would have been no backlash whatsoever -- I just thought that I really didn't need to spend the cash -- and to be honest the associate was so thick/uneducated, that I simply couldn't justify giving her the commission. Next time, perhaps.


It's incredible how that can instantly turn one off... you would think that an establisment like T&H would go to lengths to ensure their staff are properly versed in their products and that the customer receives an experience unlike what can easily be gotten at any department store.
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Postby Rufus » Fri May 20, 2011 10:45 am

jww wrote: and to be honest the associate was so thick/uneducated, that I simply couldn't justify giving her the commission. Next time, perhaps.


That has been my experience with both the T&H shops in Toronto, as I mentioned earlier. What is so disappointing about it is that it's been this way since they opened their first store in Scotia Plaza, which has to be at least 10 years ago. The only conclusion I can draw from this is that they don't give a damn about good customer service; hence they won't get any of my business.
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Postby jww » Fri May 20, 2011 11:39 am

Rufus wrote:
jww wrote: and to be honest the associate was so thick/uneducated, that I simply couldn't justify giving her the commission. Next time, perhaps.


That has been my experience with both the T&H shops in Toronto, as I mentioned earlier. What is so disappointing about it is that it's been this way since they opened their first store in Scotia Plaza, which has to be at least 10 years ago. The only conclusion I can draw from this is that they don't give a damn about good customer service; hence they won't get any of my business.


<<sigh>> -- wet shavers of the world unite! We're not gonna buy from un-informed store associates -- and will take our business elsewhere. :lol:
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Postby bernards66 » Fri May 20, 2011 4:24 pm

Wendell & Rufus, That's genuinely sad. It sounds like exactly the same sort of thing I have always run into in the AOS B&M shops. T&H really should do better....but obviously they don't, at least not in Canada. Sigh....
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Postby Rufus » Sat May 21, 2011 6:58 am

jww wrote:
Rufus wrote:
jww wrote: and to be honest the associate was so thick/uneducated, that I simply couldn't justify giving her the commission. Next time, perhaps.


That has been my experience with both the T&H shops in Toronto, as I mentioned earlier. What is so disappointing about it is that it's been this way since they opened their first store in Scotia Plaza, which has to be at least 10 years ago. The only conclusion I can draw from this is that they don't give a damn about good customer service; hence they won't get any of my business.


<<sigh>> -- wet shavers of the world unite! We're not gonna buy from un-informed store associates -- and will take our business elsewhere. :lol:


Wendell, it's not so much buying from uninformed store associates as it is buying from vendors that don't give a damn about good customer service.
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